Customer Communications Management (CCM)

Customer Communications Management (CCM)

Customer Communications Management (CCM)

AdventSys software product and service offering cater different kinds of Life Science companies. With our understanding in regulatory compliance and experience in delivering robust and secure solutions we can develop custom software to help you in the following areas of our expertise:


In the digital age , consumer expectations are higher than ever before. All relevant communications are being personalized in a choice of channel demanded and accessible in real-time. Companies move from printed documents to engaging customer communication across all channels available in digital communication. By delivering personalized communications in the channels preferred by your customers and designing with future digitization in scope, you can turn your customer communications into a differentiator.

Clearly, it is no easy feat for highly regulated corporations such as legal, IT, marketing, banking, and insurance to fit-friendly into regulatory-required messages. Numerous challenges faced with historical data in legacy systems, organizational silos, frequent regulation change, and inadequate system support. Your communications should be tractable, detailed, contained, and use clear and concise language. Attaining the solution requires integrating apt content with CCM software and the business operation that intersect with customer touchpoints.

Customer Communications Management (CCM)

Customer Communications Management (CCM)

Animal Colony Management System

The architecture of any traditional or digital communication is decisive and can either drive the desired attitude, extra credit or allegiance if done well. On other hands, it can sabotage consumers involvement and formulate extravagant call center analysis. As far as best practices, five key things to consider when designing any communication are

A properly implemented CCM solution can bring significant benefits to organizations.

  •  Multi-channel campaigns consistency and clarity.
  •  Automation of highly personalized communications
  •  Improved regulatory compliance
  •  Enabling responsive and agile marketing for better up-selling and cross-selling
  •  Reduction of on-going IT costs and administrative efforts

Why Customer Communication Management?

Primary touch point for highly regulated business with primary customers is either traditional or digital communications. The standard, timeliness and meticulous of those communications have an enormous impact on the customer’s recognition of your company. Satisfaction of consumers experience is the seer encouragement of acknowledgment and advertisement needed for your company or defect to a competitor and detriment it.

Customer Communications Management (CCM)

Customer Communications Management (CCM)

OpenText Exstream Competency

OpenText Exstream Competency

  •  Efficient in Design Manager, Designer, Live Editor, Empower, Content Author, Communication server and Command Center.
  •  Proficiency in handling Pages, Documents and Applications for Maintenance and Development assignments.
  •  Well informed about Input file handling – data files; Driver files, Reference files, Report files and Section based files.
  •  Extensive knowledge about variables and data mapping.
  •  In-depth knowledge about handling page components; text boxes, tables, flow frames, logos, pictures, shapes, colors, relative positioning, headers, flow headers.
  •  Efficient skill in Coding and interpreting Rules & Formulas.
  •  Should have good knowledge about Output file format handling – AFP and PDF.
  •  Proficient in using Exstream Viewer as an efficient medium for quick validations.
  •  Proficient in using Exstream Viewer as an efficient medium for quick validations.
  •  Well versed with the Interface between Exstream and Linux environment and the corresponding file transfer method for Data, PUB, PDF files.
  •  Efficient in running Exstream engines via Windows, UNIX and Linux.

Hands on Experience in the below Exstream modules:

Customer Communications Management (CCM)

Customer Success Stories

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Ultra personalised Communication for an insurance company

Modernize existing documents, letters and templates to CCM platform which will be scalable and flexible to meet the changing business needs.

Discover their stories
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Digital Services to a leading bank with OpenText Exstream

A fastest growing bank has chosen AdventSys as their partner to implement bank statement generation through OpenText Exstream CCM .

Discover their stories
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Bundled Communication solution for a Credit Card issuer

A fast-growing bank wants to replace a current credit statement generation applications with OpenText Exstream CCM solution.

Discover their stories
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CCM Legacy Modernization

Award-winning insurance company in New York provides first-class insurance for home, auto, and business via local, trusted and independent agents decided to optimize their customer.

Discover their stories

For evaluation of your requirement and free quote